Refund policy

 

Jibbly Returns and Refunds Policy

Last Updated: May 16, 2025

At Jibbly, we are committed to providing you with high-quality products and exceptional service. We understand that occasionally, issues may arise with your order. Please review our Returns and Refunds Policy for guidance on returning damaged products.

1. Damaged Products

We take great care to ensure that our products are in excellent condition when they leave our facility. In the unlikely event that you receive a damaged product, please follow these steps:

• Contact Us: Notify our Customer Support Team within 10 days of receiving the damaged product. You can reach us at info@jibblyhq.com.

• Provide Information: To assist us in resolving the issue promptly, please provide the following information:

  • Your order number
  • A clear photo of the damaged product(s)
  • A description of the damage
    
    

• Evaluation: Our team will review the information provided and assess the damage to determine if it qualifies for a return.

2. Returns for Damaged Products

We do not accept returns for products unless they are damaged. If your product qualifies for a return due to damage, we will provide you with instructions for returning the damaged item. Please do not return any product without prior authorization from our Customer Support Team.

3. Refunds

If your damaged product is eligible for a return and you prefer a refund, we will process the refund as follows:

• Refund Method: We will issue a refund to the original payment method used to make the purchase.

• Refund Timing: Refunds will be processed within 10 days of receiving the returned damaged product.

4. Replacement

If you prefer a replacement for your damaged product instead of a refund, we will arrange for a replacement to be shipped to you. The replacement will be sent using the same shipping method as the original order, and there will be no additional charge to you.

5. Exclusivity of Damaged Returns

Please note that we do not accept returns or issue refunds for any reason apart from damaged products. All other sales are final. Our policy is exclusive to addressing issues related to product damage.

6. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, or if you believe you have received a damaged product, please reach out to our Customer Support Team:

• Email: info@jibblyhq.com

Thank you for choosing Jibbly. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.

Jibbly LLC
jibblyhq.com