Shipping policy

 

Jibbly Shipping Policy

Last Updated: May 16, 2025

1. General Information

At Jibbly, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy to understand how we handle orders, delivery, and related matters. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

2. Order Processing Time

  • Standard Orders: Most non-custom orders are processed and shipped within 5-7 business days, excluding weekends and holidays. Custom orders, including personalized designs, may require additional processing time. Please refer to the product description for specific details.

3. Shipping Methods and Rates

  • Domestic Shipping (United States): We offer various shipping options through trusted carriers, including the United States Postal Service (USPS) and other reliable couriers. Shipping rates and delivery times will vary based on the selected shipping method and your location. You can view shipping rates during the checkout process before finalizing your order.

  • International Shipping: We also offer international shipping to select countries. Shipping rates and delivery times for international orders may vary significantly based on the destination and selected shipping method. Please note that international customers are responsible for any customs fees, import duties, or taxes imposed by their respective countries.

4. Order Tracking

Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date. 

Please note: For orders weighing less than 15 ounces, Jibbly maintains the option to use First-Class Shipping, a cost-effective method offered by USPS. First-Class Shipping does not provide tracking information.

5. Shipping Delays

While we strive to meet estimated delivery times, please understand that shipping delays can occur due to factors beyond our control, such as adverse weather conditions, postal service disruptions, and peak holiday seasons. If you experience significant delays with your order, please contact our customer support team at info@jibblyhq.com, and we will assist you in resolving the issue.

6. Incorrect Shipping Information

It is essential to ensure that your shipping address is accurate and complete when placing an order. We rely on the information provided during checkout for successful delivery. If you discover an error or need to update your shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request; however, changes may not be possible if the order has already been shipped.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as "Delivered" by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to initiate a trace or investigation. If you encounter any difficulties, our customer support team will assist you to the best of our ability.

8. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect or undeliverable address, we will contact you to confirm the shipping details and arrange for reshipment. Additional shipping fees may apply in such cases.

9. Contact Us

If you have any questions or concerns regarding our shipping policy or specific orders, please reach out to our customer support team:

  • Email: info@jibblyhq.com

Thank you for choosing Jibbly for your swag needs. We appreciate your business and are here to provide exceptional service throughout your shopping journey.